Customer Care and Sales Specialist (Bahasa Indonesia) - E-commerce Project

Join Teleperformance, a global leader in customer experience management, as a Customer Care and Sales Specialist for our exciting E-commerce Project in Surakarta, Jawa Tengah. This role is perfect for dynamic individuals passionate about delivering exceptional customer service and driving sales. In this role, you will handle customer inquiries, process orders, and provide personalized shopping experiences. With our E-commerce Project, you will work with cutting-edge tools like Zendesk and Salesforce to ensure seamless customer interactions and efficient sales processes.

At Teleperformance, we pride ourselves on fostering a culture of innovation and growth. Our E-commerce Project offers a dynamic and challenging environment where you can develop your skills and advance your career. Located in the heart of Surakarta, you will be part of a vibrant team dedicated to excellence in customer service and sales.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide exceptional service through various communication channels.
• Process orders, manage returns, and ensure customer satisfaction.
• Utilize Zendesk and Salesforce to manage customer interactions and sales data.
• Collaborate with the sales team to drive sales and achieve targets.
• Provide personalized shopping experiences and recommendations to customers.
• Monitor and analyze customer feedback to improve service quality.
• Stay updated with industry trends and best practices in customer service and sales.
• Participate in team meetings and training sessions to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or sales, preferably in the e-commerce industry.
• Proficient in using Zendesk and Salesforce.
• Excellent communication skills in both written and verbal English and Indonesian.
• Strong problem-solving and multitasking abilities.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Bachelor's degree in Business, Marketing, or related field.
• Certification in Customer Service or Sales is a plus.
• Familiarity with Indonesian market and e-commerce trends.

🛠️ Keahlian

Lowongan Terkait