E-Commerce Operations Specialist

PT Aspire Group Indonesia is seeking an E-Commerce Operations Specialist to join our dynamic team in Bekasi, Jawa Barat. In this role, you will be responsible for managing and optimizing our e-commerce platform, ensuring a seamless and efficient shopping experience for our customers. Your expertise will drive our digital marketplace success, making you a key player in our team.

As an E-Commerce Operations Specialist, you will daily manage inventory, process orders, and resolve customer issues, using tools like Shopify, Salesforce, and Google Analytics. You will also collaborate with cross-functional teams to implement new features and improve our platform's performance. This is an exciting opportunity to grow within a rapidly expanding company, with potential for career advancement and professional development.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize our e-commerce platform, ensuring high performance and uptime.
• Oversee inventory management, including stock levels, reordering, and supplier coordination.
• Process and fulfill customer orders accurately and efficiently.
• Resolve customer issues and complaints promptly and professionally.
• Analyze sales data and customer behavior to identify trends and opportunities for improvement.
• Collaborate with cross-functional teams to implement new features and enhancements.
• Monitor and report on key performance indicators (KPIs) related to e-commerce operations.
• Stay updated with industry trends and best practices in e-commerce operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• 3-5 years of experience in e-commerce operations, preferably in a retail or consumer goods industry.
• Proven experience with e-commerce platforms like Shopify, Magento, or WooCommerce.
• Strong knowledge of inventory management systems and order processing tools.
• Excellent analytical and problem-solving skills.
• Proficiency in using Google Analytics, Salesforce, or similar tools.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

Lowongan Terkait